Our Process
The 1-2-3s of replacing a roof
Why Choose Castle Roofing?
The management team at Castle Roofing is comprised of several individuals with a vast amount of construction experience. When it comes to the roofing business, Castle customers benefit from a wealth of knowledge that goes far beyond just re-roofing your home. A small leak could actually be a bigger problem. What many homeowners do not consider until it’s too late could be proactively identified and resolved before it becomes a problem that is costly and very inconvenient.
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Once Castle Roofing becomes involved in a construction project at your home, we treat it as if it were our own. Our slogan is “Your Home is your Castle”. We mean this. We want you to be completely satisfied with us as a roofing contractor, the work that we do at your home, and more importantly, we want you to tell your friends about us. Once you have the experience of using our friendly and skilled staff, you may also find that there are other items you wish done on your home.
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When you’re ready for Castle Roofing to replace your roof, here’s how the process works.
Pre-Production
Your personal Castle Roofing Roofing Specialist will help you through the entire process. Meeting you at your home, he or she will help you make your selections and answer any questions you may have.
Production
The Production Manager will work with you to determine the best construction start date and consult with you about all the pertinent information regarding delivery and placement of material and dumpster. The Production Manager will communicate all the details concerning your ongoing roofing project.
Post Production
Upon completion, our Office Manager will contact you for payment information. Your project will be thoroughly inspected. After final payment, you will receive a certificate of completion.
Enjoy the benefits and satisfaction of owning a beautiful, brand-new roof!
Looking to finance your project? Call us at (877) 766-3910 or schedule service online and let us know that you would like to apply to finance your repair or project.
FAQ
Are you going to say I need a whole new roof just to make money?
That worry is fair. Replacing a roof that could have been repaired means paying for work you may not need. We start by looking at the roof’s actual condition, including its age, visible damage, and the condition of the roofing system. If a repair can properly address the problem, we’ll tell you. If the roof needs replacement, we’ll explain what we found and why replacement makes sense.
How long does a typical roof replacement take, and will my home sit exposed?
Most of our roof replacement projects take about one to two days, although the time can vary with the size of the project and weather conditions. During the replacement process we remove the existing roof, inspect the roof deck and make any necessary repairs. We also keep you informed about the work and what to expect before the project begins.
What if you tear off my roof and find rotted wood I wasn’t quoted for?
Some problems with the roof deck may not be fully visible until the existing roofing is removed. That’s why we look at the underlying structure during the replacement process. If we find damaged or deteriorated decking that needs attention, we’ll explain what we found and what the repair involves. Our goal is to make sure the new roofing is installed over a sound surface rather than covering up a problem underneath.
Will my homeowner’s insurance cover a new roof, or am I stuck paying?
Coverage depends on your policy, what caused the damage and what your insurance company determines in the claim process. We can help with the inspection and documentation needed for a roofing claim, particularly when the roof has storm-related damage. We’ll document what we find and help you understand the roofing work involved, but your insurance company makes the final coverage decision.
Will my new roof still leak around the vents and chimney?
Flashing or areas around roof penetrations (vents, chimneys, etc.) can be damaged or compromised, allowing leaks to form. We don’t just look at the shingles. We look at these areas when we do our inspection and when we do roofing work. We also look at ventilation. Airflow is an important part of a roofing system. If we find a problem, we will tell you what needs to be done and why.
Chip Gross
"Loved the clear estimates and repairs with pictures before and after. Very responsive and professional. Also great to get to know the team that comes out and is consistent on the work."
Jen B
"Great experience all the way around. They took before and after pictures of all repairs and the customer service and communication is great!"
David Smith
"Professional and courteous, prepared to complete repair and explain the photos. Castle takes care of the details. Dependable and prepared."